?????? ??????????? ?? ??? ???????? ??????????????, ???? ? ???????? ?????? ????? ????????? ????? ??? ???? ???.??? ??????? ?????????? ????? ??? ?????? ??? ?????????? ??? ??????. ????? ? “?????????????” ???? ?????? ?? ???? ???????????? ?????.Normally The obvious way to figure this out is to make a shopper journey map that addresses all touchpoints